Website Terms & Logistics Services Terms
Website: orbismovens.com
Last updated: 13 January 2026
Last updated: 13 January 2026
These Terms and Conditions ("Terms") govern your use of orbismovens.com (the "Website") and, where applicable, the logistics, transport coordination, freight forwarding and related services we provide (the "Services"). By using the Website or requesting Services, you agree to these Terms.
1) About us
This Website and the Services are operated by Orbis Movens Limited (company number 16149980), registered in England and Wales, with registered office at 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom (“we”, “us”, “our”). 16149980_newinc_2024-12-23
Contact: team@orbismovens.com
Contact: team@orbismovens.com
2) Definitions
- Customer / you: any individual or business using the Website or requesting Services.
- Goods: any cargo, freight, shipment or items relating to the Services.
- Carrier: any airline, shipping line, road haulier, rail operator, courier, warehouse operator or other subcontractor involved in the movement or handling of Goods.
- Order: your booking, instruction, request or confirmation for Services.
3) Website use
3.1 You may use the Website for lawful purposes only.
3.2 We may update, suspend or withdraw the Website (in whole or in part) without notice.
3.3 Website content is provided for general information and does not constitute professional advice.
3.2 We may update, suspend or withdraw the Website (in whole or in part) without notice.
3.3 Website content is provided for general information and does not constitute professional advice.
4) Our role (agent/principal) and the scope of Services
4.1 We provide Services such as transport planning, booking and coordination across modes (air/sea/rail/road), shipment tracking/visibility updates, documentation support and related logistics assistance.
4.2 Depending on the Service and the arrangement, we may act as:
4.2 Depending on the Service and the arrangement, we may act as:
- an agent, arranging carriage and related services on your behalf, and/or
- a principal, providing certain services in our own name.
- The scope and our role will be confirmed in writing (e.g., quotation, order confirmation, statement of work, email confirmation).
5) Quotations and pricing
5.1 Quotes are based on information you provide and are subject to availability and change, including market rates, fuel, capacity constraints, surcharges, security fees, port/terminal charges, duties/taxes and exchange rates.
5.2 Unless stated otherwise, prices exclude VAT and third-party charges.
5.3 If shipment details change (route, timing, weight/dimensions, special handling, compliance requirements), we may revise pricing.
5.2 Unless stated otherwise, prices exclude VAT and third-party charges.
5.3 If shipment details change (route, timing, weight/dimensions, special handling, compliance requirements), we may revise pricing.
6) Orders and accuracy of information
6.1 You must provide complete and accurate information about the Goods and the shipment (including weight, dimensions, number of packages, value, nature of goods, collection/delivery details, special handling requirements and any restrictions).
6.2 You must promptly notify us of any changes.
6.3 We may refuse, suspend or cancel an Order if required information is missing, inaccurate, or if we reasonably believe the Goods are prohibited/restricted or unsafe.
6.2 You must promptly notify us of any changes.
6.3 We may refuse, suspend or cancel an Order if required information is missing, inaccurate, or if we reasonably believe the Goods are prohibited/restricted or unsafe.
7) Compliance, customs, sanctions and documentation
7.1 You are responsible for compliance with all applicable laws and regulations, including customs rules, export/import controls, sanctions, safety/security requirements and product regulations.
7.2 You must provide accurate documentation (commercial invoices, packing lists, licences, permits, declarations, SDS where relevant) and ensure declarations are lawful and correct.
7.3 We may assist with documentation as part of the Services, but you remain responsible for accuracy and legality.
7.2 You must provide accurate documentation (commercial invoices, packing lists, licences, permits, declarations, SDS where relevant) and ensure declarations are lawful and correct.
7.3 We may assist with documentation as part of the Services, but you remain responsible for accuracy and legality.
8) Dangerous, restricted or prohibited Goods
8.1 You must not tender illegal, prohibited or restricted Goods without proper authorisation.
8.2 If Goods are hazardous/dangerous (including lithium batteries, chemicals, aerosols, flammables, etc.), you must declare them and provide all required documentation and compliant packaging/labelling.
8.3 Failure to declare restricted/dangerous Goods may result in refusal, disposal, authorities' action, delays, penalties and additional charges. You will be responsible for resulting losses and costs.
8.2 If Goods are hazardous/dangerous (including lithium batteries, chemicals, aerosols, flammables, etc.), you must declare them and provide all required documentation and compliant packaging/labelling.
8.3 Failure to declare restricted/dangerous Goods may result in refusal, disposal, authorities' action, delays, penalties and additional charges. You will be responsible for resulting losses and costs.
9) Timelines, collection/delivery, and delays
9.1 Any times or dates provided are estimates unless expressly agreed in writing as guaranteed.
9.2 Delays can occur due to factors outside our reasonable control (weather, congestion, disruption, carrier constraints, security inspections, port/airport operations, customs holds, etc.).
9.3 If storage/warehousing is required, additional charges may apply.
9.2 Delays can occur due to factors outside our reasonable control (weather, congestion, disruption, carrier constraints, security inspections, port/airport operations, customs holds, etc.).
9.3 If storage/warehousing is required, additional charges may apply.
10) Payment terms
10.1 Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date.
10.2 We may require prepayment for certain shipments (including new customers, high-value cargo, time-critical bookings, or where third parties require advance payment).
10.3 Overdue amounts may accrue interest at 4% per annum above the Bank of England base rate, calculated daily, plus reasonable recovery costs, to the extent permitted by law.
10.4 We may suspend performance, delay release of documents, or hold Goods where payment is overdue, subject to applicable law and any mandatory rules.
10.2 We may require prepayment for certain shipments (including new customers, high-value cargo, time-critical bookings, or where third parties require advance payment).
10.3 Overdue amounts may accrue interest at 4% per annum above the Bank of England base rate, calculated daily, plus reasonable recovery costs, to the extent permitted by law.
10.4 We may suspend performance, delay release of documents, or hold Goods where payment is overdue, subject to applicable law and any mandatory rules.
11) Lien and right to withhold (where permitted)
To the extent permitted by law, we may retain possession of Goods and/or documentation as security for any sums due (including charges, storage, fines/penalties, and reasonable costs) until payment is made.
12) Insurance
12.1 Cargo insurance is not included by default unless we agree in writing to arrange it.
12.2 You are strongly advised to obtain insurance appropriate to the value of the Goods and the risks involved.
12.3 If we agree to arrange insurance, coverage is subject to the insurer’s terms, conditions, exclusions and claims procedures.
12.2 You are strongly advised to obtain insurance appropriate to the value of the Goods and the risks involved.
12.3 If we agree to arrange insurance, coverage is subject to the insurer’s terms, conditions, exclusions and claims procedures.
13) Liability
13.1 Nothing in these Terms limits or excludes liability for fraud or any liability that cannot be excluded under applicable law.
13.2 The carriage of Goods may be subject to mandatory international conventions and/or Carrier terms and conditions that may limit or exclude liability (for example, depending on transport mode and route). Those mandatory rules and Carrier terms may apply.
13.3 Where we act as agent and exercise reasonable care in selecting Carriers/subcontractors, we are not responsible for their acts, omissions, or performance, and your claims should be directed to the relevant Carrier, subject to their terms and mandatory law.
13.4 Where we are liable for loss or damage arising from our breach or negligence, our total liability for the relevant claim will be limited to the lower of:
13.2 The carriage of Goods may be subject to mandatory international conventions and/or Carrier terms and conditions that may limit or exclude liability (for example, depending on transport mode and route). Those mandatory rules and Carrier terms may apply.
13.3 Where we act as agent and exercise reasonable care in selecting Carriers/subcontractors, we are not responsible for their acts, omissions, or performance, and your claims should be directed to the relevant Carrier, subject to their terms and mandatory law.
13.4 Where we are liable for loss or damage arising from our breach or negligence, our total liability for the relevant claim will be limited to the lower of:
- the charges paid/payable to us for the affected Services, or
- the value of the affected Goods evidenced by appropriate documentation,
- except where mandatory law requires a different limit.
- 13.5 We are not liable for indirect or consequential losses (including loss of profit, revenue, business, goodwill or opportunity), except where such exclusion is prohibited by law.
- 13.6 Claims must be notified to us in writing as soon as reasonably possible and in any event within 7 days of delivery (or the scheduled delivery date for non-delivery), with supporting evidence. (Mandatory legal time limits may also apply.)
14) Indemnity
You will indemnify us against losses, claims, fines, penalties, damages and costs arising from:
- inaccurate/incomplete information or documentation you provide,
- prohibited/restricted/undeclared dangerous Goods,
- breach of applicable laws (including sanctions/export controls),
- third-party claims relating to the Goods (including IP infringement or product liability).
15) Force majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, war, terrorism, governmental actions, regulatory changes, sanctions changes, carrier disruption, or major system outages.
16) Confidentiality
We may exchange confidential information in the course of providing Services. Each party will keep the other’s confidential information confidential and use it only for the purposes of performing or receiving Services, except where disclosure is required by law.
17) Intellectual property
All rights in the Website and its content (excluding content you provide) are owned by or licensed to us. You may not copy or use Website content for commercial purposes without permission.
18) Changes to these Terms
We may update these Terms from time to time by posting a revised version on the Website. The updated version applies from the "Last updated" date.
19) Governing law and jurisdiction
These Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except where mandatory rules apply.